Terms of Service
These Terms govern your use of jpaa.ae and any services delivered by JPA Group (“we”, “us”, “JPA”). By using our website, client portal, or engaging us for services, you accept these Terms.
1. Who we are
JPA Group is a UAE-licensed business advisory, accounting, audit, taxation, PRO, and document-clearing firm. Our registered office is Office 225, Oud Metha Offices, Dubai Healthcare City, Dubai, UAE. We are subject to the laws of the United Arab Emirates and the Emirate of Dubai.
2. Services
We offer (without limitation): company formation in UAE Mainland, Free Zones and Offshore; visa & immigration services; PRO services; bookkeeping & accounting; VAT compliance and filing; corporate tax compliance; financial audit; bank account introductions; Ejari and Tawtheeq registration; goAML registration; Customs services. The exact scope of work for each engagement is set out in a separate engagement letter, which prevails over these general Terms in case of conflict.
3. Engagement letters
Specific services are delivered under a written engagement letter signed by both parties (electronically or in wet ink). The engagement letter sets out scope, fees, timelines, deliverables and any service-specific terms. No work begins until both parties have signed and (where applicable) advance fees have been received.
4. Fees & payment
- Fees are quoted in AED unless agreed otherwise. VAT (5%) will be added where applicable.
- Government fees, third-party fees, and disbursements (typing fees, attestation fees, translator fees, courier, etc.) are charged at cost and are not part of our professional fee.
- Most engagements require an advance payment before work commences. Recurring engagements (bookkeeping, retainers) are billed monthly in advance unless agreed otherwise.
- Invoices are due within 7 days unless agreed otherwise. Overdue amounts may incur a 1.5% per month late fee.
- If an engagement is cancelled by you after work has commenced, fees for work already done are non-refundable.
5. Client responsibilities
- You must provide accurate, complete, and timely information and documentation. Delays caused by incomplete information are not our responsibility.
- You are responsible for the accuracy of accounting records and tax data you supply. We rely on the information you provide unless our engagement letter explicitly includes verification.
- You must keep your portal login credentials confidential. You are responsible for any activity on your account.
- You confirm that you have the legal authority to engage us on behalf of any company or entity you represent.
6. Our obligations
- We will deliver services with reasonable skill and care, in accordance with applicable UAE laws and professional standards (including ISA, IFRS, IFRS for SMEs, and FTA guidance where relevant).
- We will keep your information confidential except where disclosure is required by law, regulator, or court order.
- We comply with the UAE AML/CFT regime and may decline or pause an engagement if we cannot complete KYC due diligence.
7. Confidentiality
Both parties undertake to keep confidential any non-public information obtained in the course of the engagement, except where disclosure is required by law, regulator, court, or for the purpose of providing the services. This obligation survives termination.
8. Intellectual property
Working papers, templates, methodologies, and tools developed by JPA remain our property. Final deliverables (e.g. signed audit reports, returns submitted, license documents) belong to you on full payment.
9. Limitation of liability
To the maximum extent permitted by UAE law:
- Our total aggregate liability for any engagement is limited to the fees actually paid for that engagement in the 12 months preceding the claim, or AED 50,000, whichever is lower.
- We are not liable for indirect, consequential, or punitive losses, including loss of profit, business, opportunity, goodwill, or data.
- We are not liable for delays caused by government bodies, third parties, force majeure, or by your delayed responses.
- Nothing in these Terms limits liability for fraud or willful misconduct, or any liability that cannot be limited under UAE law.
10. Termination
Either party may terminate an engagement on 14 days’ written notice. We may terminate immediately if you breach these Terms, fail to pay overdue invoices, or if continuing the engagement would breach AML/CFT or other UAE law. On termination, fees for work done up to the termination date are payable.
11. Communications
You consent to receive engagement-related communications (status updates, document requests, invoices, deadline reminders) by email, WhatsApp, SMS, and via our client portal. You can opt out of marketing communications at any time without affecting service-related communications.
12. Use of website & portal
- You agree not to attempt to gain unauthorized access, scrape, reverse-engineer, or disrupt our systems.
- Free guides, glossary content, and blog articles are provided for general information only and do not constitute legal, tax, or financial advice.
- We may suspend or terminate access to the portal if we suspect misuse.
13. Governing law & jurisdiction
These Terms and any engagement are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute is subject to the exclusive jurisdiction of the Dubai Courts, except where the engagement letter specifies arbitration in DIFC-LCIA, ADGM-ICC, or DIAC.
14. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will reflect the latest revision. Material changes will be notified via email or portal notification. Continued use of our services after changes take effect constitutes acceptance.
15. Contact
JPA Group
Office 225, Oud Metha Offices, Dubai Healthcare City, Dubai, UAE
Email: info@jpaa.ae · Phone: +971 50 109 5391